Cancellation Policy

We understand that things can crop up at short notice and this may mean that it isn’t always possible to come to your session at Relive Physiotherapy. All we ask is that you let us know in good time that you won’t be able to make it, so that we can offer your appointment time to one of the people on our waiting list who is in need of treatment, often because they are suffering or in pain.

Last minute cancellations and missed appointments have a double impact for us : firstly, we are unable to offer this appointment slot to somebody else who might need it. Secondly, lost appointments have a damaging effect on our business and can affect our ability to support you.

We have put together the below Cancellation Policy, which explains how cancellations are dealt with by Relive Physiotherapy :

• If you need to cancel your appointment, you can do so at any time, free of cost, until 24 hours before your session
• If you cancel your appointment with less than 24 hours’ notice, then you are liable for the cancellation charge (currently £35)
• If you fail to attend your appointment without notice, then you are liable for the cancellation charge.
• If you cancel your appointment and have given us fair warning AND you have paid in advance, then we will carry over your session to the next convenient time, or refund the session in full, depending on your preferences.
• If we have to cancel your appointment (due to sickness of the Physiotherapist or a major incident), we will inform you as early as we can either by phone or text. This may be at short notice. You will be offered an alternative appointment as soon as possible.
• If you send us your cancellation via email or social media, it may be that we don’t see it immediately. If you do need to cancel, please TELEPHONE us on 01244 630750 and leave a message if prompted.
• If you are paying for your treatment via an Insurance Company, please note that your insurance MAY NOT cover late cancellation charges – if that is the case, then you will be liable to cover the cost.
• We request a £35 deposit from all new clients after their Initial Consultation. This deposit is held against any possible late cancellations. If this deposit has not been used at the end of your treatment, it will either be refunded to you, or taken from the cost of your last treatment session.

We thank you for your understanding!